BILLING

Where can I bring a payment?
The COMCAST Bill Payment Center is located at
44 N. Branford Rd., Branford, CT 06405.
North Branford Road is Rte. 139.
Hours of Operation:
Monday - Thursday 8:00 AM to 5:00 PM; Friday - 8:00 AM to 6:00 PM; Saturday - 8:00 AM to 12:00 PM

My Basic Cable costs more than my friend’s. Why?
Tiered levels of service are offered to meet varied customers interests and budgets. Service tiers are 1) Basic, 2) Expanded Basic (aka Standard), 3) Digital Classic, and 4) an array of Digital with Premium Channel packages combinations. A Basic Service subscription is required to receive other levels of service.

Why do different regions have different rates?
Different rates apply in different regions based on marketing conditions. Programming costs, new technology, and operating costs are the three basic drivers of rate increases. Some popular networks have increased charges to the cable company by as much as 20%.

UNDERSTANDING MY BILL

I was charged a late payment fee. Who can I talk to this type of bill error?
Always contact Customer Service: 800-COMCAST (800-266-2278). If the response is unsatisfactory, contact us, the Cable Advisory Council.

When is a late fee charged to my account?
A late fee is assessed when the amount of the balance that is past due is not received within the first 15 days of the original due date.

What are ‘franchise fees’?
The Cable Act allows local governments to collect "franchise fees" on the sale of "cable services." The amount of the franchise fee is set by the local government or by state law. In Connecticut franchise fees underwrite Community Access as deemed reasonable within each community. These are mandated services and the fees are contractual for the period of the franchise agreement.

What is the ‘Gross Earning Tax’? This amount appears to increase a penny at a time.
Cable Television is considered a utility in the State of Connecticut. Gross Earnings is a utility tax. It is 5.25 % of a customer’s monthly bill. A compliance review in early 2004 altered customer bills $0.01 or $0.02.

What is the calculation method to pro-rate fees?
The monthly rate is divided by the days in the month, then multiplied by the days of service. Partial days are counted as service days.

What is HDTV fee?
The "Equipment Rental Fee - Digital Receiver with High-Definition Television (HDTV) capability $6.95". HDTV broadcast feeds are included in Basic Service. To receive HDTV feeds provided by the Company, HDTV capable television set (not provided by the company), and a HDTV compatible digital receiver are required. In addition, to receive premium HDTV feeds, subscription to premium service and Digital Classic or Digital Plus is required.

I am over sixty-five and on a fixed income. Can I get a Senior Discount?
The discount available to cable subscribers requires that you be over 65 and eligible for a low income energy assistance program. When you request the discount, the cable company will send a form asking you to verify your eligibility. This is a Forums Topic.

A qualifying Senior is eligible for a discount of 10% off the Basic Service portion of their cable Bill which is approx. $12.00 annually. If the discount is applied your bill will show either the Basic or Standard w/senior citizen discount. Fee caption however the amount of the discount is identical.

Please contact us if this topic is a concern to you. Send an e-mail to us or share your comments in Forums .