SERVICE - Special
How can I get a Parental Control device for my TV?
Lock out devices (traps) are available at no charge. There is a range of technology tools (V-Chip, Lockbox, Set-top box) to control cable program access within your home. Tools vary by service. If you have a set-top box, it may have parental control capabilities.
To learn about the features or if you don’t have a set-top box, please call COMCAST: Call 1-866-781-1888.
Parent Resources:
provided by National Cable and Telecommunication Assoc.
provided by Federal Communication Commission

My parents are hard of hearing. Can they get captioned TV? How is this done?
Closed Caption devices are available at no charge.
Request these service from Customer Service: 800-COMCAST (800-266-2278)

My parents live in Senior Housing. They were required to move within their housing complex by the Housing Administration /management. The relocation was tough enough, but then we got a reinstallation charge from the Cable Company. Is this necessary?
No. When this type of situation is brought to the attention of the Cable Company it is possible that the charge can be waived. If this type of situation occurs, contact us with customer name and before and after address of your parent.

The Cable Company Web site refers to Digital Services. What Digital Services are available in our area?
As of July 2004 ON DEMAND and HDTV are available. Digital Video Recorders are not yet available in our area.

Is the Cable Company obligated to provide community services?
COMCAST does sponsor or participate in many community initiatives. They do have specific obligations per the franchise agreement for Community Access and Cable TV and Internet technologies for all K-12 schools and public Libraries. For information on the Education technologies refer to the Education Committee.

INTERNET SERVICES

Can I contact the CAC with Internet Services issues if my Cable Company is my Internet provider?
CACSCC is not authorized to provide customer advocacy for Internet Services as this service falls under different regulatory domain. However we will include Internet in the Forum area fro Customers to share with each other.