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Cable Facts and Terms
These terms are defined in the context
of the South Central CT Franchise Agreement. For additional
terms or a broader definition refer to the Additional
Glossary References.
Advisory Council:
A non-profit panel of advisors appointed from service
are towns in accordance with applicable statutes [Advisory
Council: Conn. Gen. Stat. § 16-331(c)(3)]
Alliance For Community
Media (ACM): A nonprofit, national membership
organization founded in 1976, the Alliance
represents over 1,000 Public, Educational and Governmental
(PEG) access organizations and community media centers
throughout the country. 7TownTV is an umbrella member
organization for all P.E.G. in the franchise excluding
Wallingford Government TV. Membership benefits flow
to theses organizations and their producers.
Customer Service
and Billing Complaints: Prompt resolution for
billing complaints is receiving an initial response
within three (3) days. If requested, a written response
will be sent within fifteen (15) days of the complaint.
Please note that the cable company dispute policy expects
complaints to be registered within 45 days of billing
date.
Dept. of Public
Utilities (DPUC):
The regulatory agency of the State of Connecticut with
oversight responsibility for the Franchise process.
Franchise Area:
The geographical boundaries of are the towns of Branford,
East Haven, Guilford, Madison, North Branford, North
Haven and Wallingford.
Franchise Duration: October
1, 2003 to September 30, 2013.
PROGRAMMING
Required from the cable Provider:
Diverse programming with a minimum of 90 video programming
services.
As of renewal the cable provider made 150 video programming
services available with 67 video services in analog.
PUBLIC, EDUCATIONAL
AND GOVERNMENTAL ACCESS:
YOU & COMCAST
Scheduling a service:
Available choices must be morning or afternoon including
Saturdays.
Senior Citizen/Disabled
Discount: Up to ten percent (10%) off of the
residential Basic Service rate to those customers who
meet the requirements as set forth in the Franchisee's
tariffs.
Services*:
Disconnection, installation, or relocation of service
of cable TV.
* Broadband
or Internet Services are outside the statutory scope
of the Council, however, we support all Customer inquiries
sent to our attention and attempt to keep abreast of
the ‘citizen’ role in all technologies in
which Cable Company’s are engage.
Service Interruptions:
a duration of at least (4) continuous hours to at least
ten percent (10%) of the total number of subscribers
during the period from 7:00 a.m. to 11:00 p.m. Absent
extraordinary circumstances, restore interrupted service
within twenty four (24) hours from the time of interruption.
Special Equipment:
- closed caption devices
for hearing impaired subscribers at cost and at no
installation charge
- parental control devices to subscribers
upon request at cost or per regulated rate
- a remote control unit at no
charge to qualified physically disabled customers.
- CRIS Radio service for the visually
impaired
Additional Glossaries:
More about Concepts
identified on this site
Brain
compatible Learning: The brain is meaning driven.
There is an emotional connection, a dependency on patterns,
a social aspect, a relationship between process and
assimilation of data for the construction of meaning
from content and process activities.
Fair
Use: Fair use balances author/creators' rights
to reasonable compensation with the public's rights
to the ideas contained in copyrighted works. In 1976
educators were given an exemption to copyright restrictions
based on brevity, spontaneity, cumulative effect, and
copyright attribution. Fair
Use Guidelines for Educational Multimedia are the
result of the Conference on Fair Use (CONFU).
PowerPoint Presentation with animation and hyperlinks: Fair Use
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