COMMON QUESTIONS FROM CABLE CUSTOMERS
(Select Each Question to see Answer or review Answers by category->)

CABLE TV SERVICES - Availability
Is Customer Service available 24 hours a day, 7 days a week?
Is Technical Service available 24 hours a day, 7 days a week?
Can my cableTV be installed on the weekend or during evening hours?
How can I reach the Cable Company by e-mail?
My service was interrupted during the last storm. Will I get a credit?
I was on hold for a long time when I called Customer Service?
Who do I contact about this?
CABLE TV SERVICES - General
What is my service area?
When I call the Cable Company the Menu asks if I am calling from home. Why?
Installation includes what services, exactly?
Why can't I just get the channels I want to view?
What is happening in congress: "Cable a la carte"
SPECIAL SERVICES
How can I get a Parental Control device for my TV?
My parents are hard of hearing. Can they get captioned TV?
My parents live in Senior Housing. They were required to move within the complex by the Housing Administration/management. The relocation was tough enough, but then we got a reinstallation charge from the Cable Company. Is this necessary?
The Cable Company Web site refers to Digital Services. What Digital Services are available in our area?
Is the Cable Company obligated to provide community services?
SPECIAL SERVICES - Internet
Can I contact the Advisory Council with Internet Services issues if my Cable Company is my Internet provider?
BILLING
Where can I bring a payment?
My Basic Cable costs more than my friend’s. Why?
Why do different regions have different rates?
UNDERSTANDING MY BILL
I was charged a late payment fee. Who can I talk to this type of bill error?
When is a late fee charged to my account?
What are ‘franchise fees’?
What is the ‘Gross Earning Tax’? This amount appears to increase a penny at a time.
What is the calculation method to pro-rate fees?
What is HDTV fee?
I am over sixty-five and on a fixed income. Can I get a Senior Discount?
PROGRAMMING
Who decides what channels are on Basic Service?
Why did YES Channel get added to channel options?
Why was the YES Channel added to the Standard Tier?
I am getting cable box advertisements in my e-mail. Can I use such a box for my TV?
My CSPAN2 program was pre-empted. How does this happen?