CABLE TV SERVICE - Availability

Is Customer Service available 24 hours a day, 7 days a week?
Yes The best time to call is off-peak. Daytime off-peak hours are between 8 and 11 AM and 3 to 5 PM.
Customer Service: 800-COMCAST (800-266-2278)

Is Technical Service available 24 hours a day, 7 days a week? Yes, conditionally.

Can my cableTV be installed on the weekend or during evening hours?
Yes, however a request for weekend or evening installation may delay the date available for an appointment.
The guideline for scheduling an installation appointment is within three business days of the request for service.

How can I reach the Cable Company by e-mail?
The company web site has a customer communication portal available at this cable company link

My service was interrupted during the last storm. Will I get a credit?
If premium cable programming or basic service to a subscriber is interrupted for more than twenty-four continuous hours, such subscriber shall receive a credit or refund in an amount that represents the proportionate share of such service. Reason for credit: Continuous interruption was not caused by the subscriber.

I was “on hold” for a long time when I called Customer Service, who do I contact about this?
Customer Service is available 24 hours a day. Wait time should not exceed the Dept. of Public Utility Standards for Service. If you are on hold longer than 45 seconds and know the date and time of your call please provide this information to the Advisory Council. Thank you.

CABLE TV SERVICE - General
What is my service area?
Connecticut. Within Connecticut there are several franchises and service locations. Our franchise is Branford serving the communities of Branford, E. Haven, N. Branford (Northford), Guilford, Madison, N. Haven, and Wallingford.

When I call the Cable Company the Menu asks if I am calling from home. Why?
At the time of your cable TV installation you provided the cable company with your telephone number. The cable company uses that information to direct your call to the Customer Service Call Center with information about promotions, services, and community representation information specific to where you live (the Branford Franchise area). Promotions, services, community representation, and fees vary by franchise area.

Installation includes what services, exactly?
Installation varies by service purchased, the number of services requested, and cable-readiness of your television. The adult at the home at the time of installation must be satisfied with the television quality before the technician leaves. Everything should be resolved or a follow-up appointment scheduled before the technician leaves.

Why can’t I just get the channels I want to view?
Cable operators select channels to appeal to a broad spectrum of viewers. These channels are put together in programming packages designed to offer a wide variety of choices in a cost effective way. If you want more information on this topic including current legislative initiatives or contact us:

What is happening in Congress?
"Cable a la carte" discussion continues Commentary can be found here:FCC: Why No a La Carte Cable